Help Center

Most restaurants notice improved efficiency metrics within the first week of implementation. Our platform begins collecting and analysing data immediately upon installation, providing instant visibility into kitchen operations.

Significant productivity gains are typically observed within 30 days as your team becomes familiar with the insights and begins implementing our recommendations. The timeline can vary depending on the complexity of your operations and how quickly you adopt the suggested optimisations.

Absolutely. We employ enterprise-grade security measures and comply with EU data protection regulations, including GDPR. All data is encrypted both in transit and at rest, and we maintain strict access controls.

Your operational data remains confidential and is never shared with third parties. We conduct regular security audits and maintain industry-standard certifications to ensure the highest level of data protection.

Yes, our platform seamlessly integrates with most POS systems, inventory management tools, and kitchen equipment. We support popular systems used across the European restaurant industry.

Our integration process is designed to minimise disruption to your daily operations. Our technical team handles the setup and ensures all systems work together smoothly, typically completing integration within 24-48 hours.

We provide comprehensive training for your team, including initial setup sessions, ongoing support, and access to our knowledge base. Training can be conducted remotely or on-site, depending on your preferences.

Our support team is available during business hours (10:00 - 19:00, Monday to Friday) via phone and email. Enterprise clients receive priority support with dedicated account management.

Our pricing is based on the specific modules you choose and the size of your operation. Plans start from €249/month and include platform access, basic support, and regular updates.

All plans include initial setup, training, and ongoing technical support. Enterprise solutions are priced based on specific requirements and include additional features like multi-location management and dedicated support.

Yes, our enterprise solution is specifically designed for restaurant chains and multi-location operations. You can monitor all locations from a centralised dashboard whilst maintaining location-specific analytics.

The system provides benchmarking between locations, helping you identify best practices and areas for improvement across your entire operation. Role-based access ensures each location manager sees relevant data for their site.

You can cancel your subscription at any time with 30 days' notice. We provide data export options so you can retain your historical analytics for your own records.

Our team will work with you during the transition period to ensure minimal disruption to your operations. We also offer the option to pause your subscription temporarily if needed.

Yes, we understand that different types of restaurants have unique operational requirements. Our platform can be customised for fine dining, fast casual, cafés, hotel restaurants, and catering operations.

We work with you to configure metrics and dashboards that are most relevant to your specific business model, ensuring the insights you receive are actionable and valuable for your operation type.